Society Pet Sitter, Inc recognizes the paramount importance of your pet's well-being and safety. This is why we are committed to delivering exceptional care and assistance, especially in unforeseen circumstances. The following outlines the procedures in place if your pet experiences an injury or illness while in our care:

• Immediate Action: If your pet gets injured or sick, our experienced pet sitters will quickly evaluate the situation and administer the required treatment.
• Transportation to Veterinary Care: If there is an emergency, your pet will be taken to the closest animal hospital or your chosen veterinarian for immediate medical care.
• Open Communication: We will ensure that you are informed at every stage. Our team will get in touch with you or your designated emergency contact right away to give you updates on your pet’s status and to talk about the next actions.
• Compassionate Support: Your pet sitter will stay with your pet for the entire emergency, providing comfort, support, and reassurance until you are contacted and the necessary steps are taken.

At Society Pet Sitter, we recognize the significance of establishing a durable and meaningful bond between you and your pet sitters. Our objective is to deliver steadfast and trustworthy pet care, guaranteeing that both you and your beloved animal feel at ease and safe. This is what you can anticipate in terms of the consistency of your pet sitter:

• Personalized Care: We aim to pair you with a committed team of pet sitters who comprehend your pet's distinct requirements, inclinations, and daily habits.
• Consistent Caregiver: Your designated pet caregivers will get to know your pet's characteristics and routines, offering individualized care and establishing trust gradually.
• Smooth Transition: Your alternative pet caretaker will receive thorough instructions about your pet's care routine, dietary needs, medication schedules, and any other crucial details to guarantee a smooth handover.
• Open Communication: We make sure that there is clear communication between you, your main pet sitter, and the alternate sitter to guarantee that all of your concerns and expectations are addressed.
• Trust and Assurance: Rest assured that your pet will be given the same care and attention by our backup sitter as they would by your main sitter.
• Continuous Support: We are dedicated to offering dependable and trustworthy pet care to give you peace of mind when you are not at home.

Accidents are a possibility, and pets might occasionally cause unintended harm to property. You can trust that we are dedicated to handling these instances with attentiveness and proficiency. This is our approach to managing pet-related incidents and property damage: 

Cleaning and Remediation:

• Prompt Response: Our pet sitters will do their best to tidy up any pet messes using the cleaning supplies you have designated for this purpose.
• Supply Replenishment: If the appropriate cleaning products are not at hand, we will buy them for you and add the cost to your final service bill.
• Limitations of Cleaning: Please be aware that even though we do our best to remove all stains and odors, it may not be possible to completely eliminate them, no matter what cleaning product is used.

Communication and Adjustment:

• Increased Visits: If feces or urine is found during a scheduled visit and you have chosen one or two visits per day, we will modify the number of visits as necessary to make sure that cleanup and pet care are done promptly.
• Notification and Billing: If there is a need to change the frequency of visits because of pet accidents, you will be informed promptly. Any extra visits required will be charged accordingly.

 Your Satisfaction Matters:

• Transparency and Accountability: We are committed to open and clear communication and responsibility, making sure that you are kept informed about any issues and how they are resolved.
• Collaborative Approach: We collaborate with you to handle any issues or preferences related to pet incidents and property harm, aiming to discover resolutions that align with your requirements.

We understand that it can be difficult to transport pets to vet appointments or grooming sessions at times. This is why we are happy to provide our trustworthy and convenient pet taxi service, guaranteeing that your pet reaches their destination safely and punctually. Here's what you can anticipate from our pet taxi service: 

Professional Transport:

• Safe and Comfortable Rides: Our skilled animal caregivers will ensure that your pet has a secure and cozy journey to their intended location, be it a vet's office, grooming parlor, or any other scheduled visit.
• Careful Handling: We take care of your pet with great attention and care, making sure they feel safe and calm during the trip.

Handling Shy Cats:

• Patient Approach: Encouraging shy or hiding cats to enter a carrier for transport will require a patient approach.
• Extended Efforts: Our pet sitters will try for at least 15 minutes to encourage your cat to enter the carrier. If they succeed, we will continue with the transportation as scheduled.
• Communication: If we are unable to safely place your cat in the carrier after this time, we will promptly inform you. This will allow you to take necessary steps, such as rescheduling the appointment or informing the vet or groomer about the situation.

Your Pet’s Well-Being Is Our Priority:

• Transparent Communication: We are committed to maintaining open and transparent communication at every stage. If any difficulties occur during the pet transportation service, we will ensure that you are kept informed and collaborate with you to identify the optimal solution for your pet.

Please give us a call to confirm you've returned home.

SPS places a high priority on the safety and welfare of our pet sitters and your cherished pets. This is how we manage shared pet-sitting duties: 

Contracting Policies:

• Exclusive Contract: Our pet-sitting services are exclusively provided by SPS. For this reason, our insurance policies do not extend to cover the presence of visitors or other caregivers in the home during the provision of our services. Therefore, we ask that customers exclusively engage Society Pet Sitter, Inc for all their pet-sitting needs.
• Safety Concerns: For the safety of our pet sitters and your pets, having multiple caregivers in the home can create risks. Customers are kindly requested to avoid sharing pet-sitting responsibilities with other individuals to maintain a safe and secure environment.

Service Continuity:

• Consistency in Care: Exclusively engaging Society Pet Sitter, Inc ensures consistent care for your pets. Our pet sitters are well-acquainted with your pet's schedule, likes, and any specific requirements, guaranteeing top-notch care for them at all times.
• Quality Assurance: By placing your pet's care solely in our hands, you can rest assured that our experienced and committed pet sitters will consistently fulfill your requirements and go above and beyond to meet your pet's needs.

Customer Agreement:

• Responsibility Acknowledgment: By contracting solely with Society Pet Sitter, Inc., customers acknowledge their understanding of and agreement to our policies regarding shared pet-sitting responsibilities.
• Discontinuation of Services: We have the right to stop taking care of your pets if we find out that someone else is doing the tasks we agreed to do, or if there is proof of neglect in the care given to your pet during their scheduled times.

It's important to have enough essential pet items on hand to make sure your pet is comfortable and well-cared for while you're not around. If you run out of supplies, we can pick them up for you and charge you accordingly. Here's a list of supplies we suggest having available: 

Food and Treats:

• Ample Supply: Make sure you have an adequate supply of pet food for the entire time you'll be away, including any special dietary requirements or prescribed diets.
• Treats: Remember to keep a stock of your pet's preferred treats for reinforcing positive conduct and offering mental stimulation.

Litter and Bedding:

• Litter: Make sure you have sufficient litter to last for the duration of your absence if you own a cat. Store additional bags or containers for convenient access.
• Bedding: Make sure you have a good supply of bedding material or cage lining for pocket pets or birds.

Medications and Supplies:

• Medications: Please ensure you leave enough supply and clear administration instructions if your pet requires any medications or supplements.
• First Aid Kit: Remember to have a first aid kit specifically for pets, containing items like bandages, antiseptic wipes, and styptic powder for treating minor injuries.

The safety and well-being of your furry family members is our priority at Society Pet Sitter, especially during extreme weather conditions. Read on to find out more about our temperature and weather policies:

Heat Index Above 100 Degrees:

• Limited Outdoor Activity: If the heat index is higher than 100 degrees Fahrenheit, outdoor activities for dogs will be limited, including short walks for dogs accustomed to being outdoors in high temperatures.
• Precautionary Measures: We take precautions to ensure the safety of your pet, such as providing ample shade and water, and watching for signs of heat exhaustion.

Severe Storms with Thunder and Lightning:

• Safety Concerns: If there is a storm with thunder and lightning, outdoor walks are avoided. Research shows that loud noises and unpredictable weather cause stress and anxiety in pets.
• Indoor Time: During storms, dogs are taken outside briefly for bathroom breaks but spend the rest of the time indoors while we provide companionship and comfort.

Adjustments for Comfort:

• Temperature Control: We will adjust the thermostat if the temperature in your home is too warm or cold for your pets.

Continuous Monitoring and Communication:

• Observation and Feedback: Our pet sitters monitor your pet’s behavior and well-being during extreme weather conditions. We also provide feedback to keep you up to date with your pet's care.

Customer Input and Preferences:

• Customer Preferences: We value your feedback and preferences concerning your dog's outdoor activities in extreme temperatures. Your pet's well-being and safety are our main concerns, and we aim to honor your requests whenever we can.

We understand how important it is to maintain your pet’s routine, including feeding times, playtimes, and outdoor potty breaks. Here’s how we handle visit timing:

Prioritizing Your Pet’s Routine:

• Consistency is Key: Our goal is to keep your pets on their regular schedule while you're away. This will help to minimize disruption and ensure their comfort.
• Flexibility With Visit Times: We strive to schedule your requested visit times, but we may not be able to guarantee precise times due to variables like traffic, unforeseen delays, and the requirements of other customers.

Visit Timing Guidelines:

• Approximate Timing: Visits are usually scheduled within a 1-2-hour window. This allows us the flexibility to manage our schedule and provide timely care for your pets.
• Daily Visits: We typically arrange for two to three visits each day for our customers, with intervals in between. This way, your pets will get regular attention and care all day long. We also provide longer visits for those who want their pets to have extra companionship.

Priority Visits for Medication Needs:

• Medication Considerations: We prioritize scheduling for pets who need time-sensitive medications administered to ensure timely and accurate dosing.
• Special Arrangements: Let us know if your pet has specific medication needs or requires additional visits for any reason.

Open Communication:

• Stay Informed: You'll always be informed of our visit schedule and any necessary adjustments to ensure transparency and peace of mind.
• Feedback and Adjustments: We encourage you to provide feedback on our visit timing and/or suggestions for any adjustments to better meet your pet’s needs.

Our team prioritizes the safety and well-being of your pets, even in unexpected situations. Here’s why we ask for two sets of keys for your convenience and our contingency planning:

Ensuring Reliable Pet Care:

• Emergency Preparedness: At times, unexpected situations may occur, like a pet sitter losing or damaging their key. By having two sets of keys, we can guarantee continuous care for your pets, regardless of the circumstances.
• Continuity of Service: Having two sets of keys ensures that your pets will get the necessary care, even if unforeseen circumstances arise while you are away.

Key Management and Security:

• Secure Storage: We store one set of keys in our office to ensure they are always available in case of emergencies or last-minute scheduling changes.
• Pet Sitter Access: The designated pet sitter is provided with the second set of keys to ensure they have easy access to your home for scheduled visits.

Customer Privacy and Security:

• Confidentiality: Your privacy and security are of the utmost importance. All keys are discreetly marked with your pet’s name and last name only, and no address is listed on the key tag.
• Peace of Mind: We strive to provide you with peace of mind and confidence knowing that your keys are safely stored and managed by SPS.